Customer Testimonials
I went to BMW as they had a few vehicles I wanted to test drive. I did get prepared to buy (loan preappoval, estimate of my trade value). I worked with Benson and he was fantastic. We traded in 2 BMWs and bought an amazing/loaded Z. It was BMW Certified but I still got a great value and I got a higher value on my trades than other place I have bought several cars from. I credit Benson with making this seamless and he was not a pressure sales guy. I am very happy with the new purchase and this ...
After enjoying an X3 rental car last year, checking online ratings, then searching around and considering a Q5, we found the perfect, pre-owned, certified X3 for us at BMW Seattle. From the moment we entered BMW Seattle, Benson, Rachel, and others were PERFECT LISTENERS who answered our many questions and offered info/details that convinced us to purchase THIS X3 from THESE PERFECT PROFESSIONALS at THIS PERFECT PLACE! MANY THANKS!!!
I couldn’t have asked for a better experience at BMW Seattle. Benson was so quick and thorough with our transaction. He was very knowledgeable and answered all of my questions. I was able to get my beautiful BMW thanks to Benson and his team.
A fantastic experience - thank you team! We purchased a pre-owned BMW 535ix in an excellent condition, with perfect documentation and it is so much fun to drive... Very happy to have the same car as we surrendered when moving to Seattle from Munich, a bit better still... Most importantly though, we were offered outstanding service by Benson Yim, a sales person, who absolutely went out of his way helping us in finding, experiencing and then purchasing the car we loved. Coming from Munich, BMW's home, we had purchased BMWs in the past - and I need to admit, ...
Great service center.
First out of state transaction and I’m telling you the way Benson and his teammates handled it for me was beyond convenient!!! I’ve worked with Benson before and he has always taken care of my family and friends. Highly recommend him at BMW if you want to purchase a vehicle from a legit dealership! The guy is extremely knowledgeable and 1 of the most important qualities is his willingness to make sure the customer’s satisfaction! Thanks Benson, till next time!!! Btw, this really is the only Alpina I see up here in Alaska!!!
I just purchased a 2024 X5 from Benson Yim and he totally exceeded my expectations. He was so thorough and knowledgeable about the new X5. He was so thoughtful and respectful on my time and he made the process very efficient. I would highly recommend Benson to purchase a new BMW.
I bought my first BMW from Benson, who was very easy to talk to, understanding, and knowledgeable. He made us feel welcomed and took the time to show us all of our options. I didn't feel pressured or intimidated. Thank you so much, Benson, for helping us!!!
Great experience with Benson. Easy going and kept us informed through the whole process while we waited for our car. Really happy with the overall experience.
Seattle BMW is where you need to go if you need services done. Josh came highly recommended by trusted friends. Josh and the team at Seattle BMW made my visit on Saturday quite pleasant and smooth. Brought my girl in for service and they took great care of her. Didn’t try to sell me anything and even accommodated any requests I had. While she was in their care, they Uber a ride for me. Did some shopping, ate lunch and came back to get her. Everyone was kind and helpful. Will come here again. Come here if you want ...
I like the service advisor, Alvaro Martinez, He explains what will be done in detail, gives an estimate that is accurate. I also link the vehicle health report video the service tech makes and Alvaro sends my.
Wow! We had such a great experience working with Chris Brown and the team at BMW Seattle. Chris was helpful and friendly and it really felt like he was our advocate and not a salesperson. Our 8yo son and his friend were with us and were happy to hang out in such a great space with video games and toys and snacks and friendly faces. This was a really fun experience – and so far from car buying experiences I have had in the past. We will be back!
Absolutely stellar in every way, in working with the sales staff, parts, service or leadership. This is the only dealership I recommend locally as I know I can have trust throughout the process. Candidly the 'dealership' was always the enemy for me, either for sales or service. BMW Seattle has changed that for me entirely, and I trust them for my automotive needs. I won't go anywhere else.
This was my second time purchasing a vehicle at this dealership. I had a great experience with Zak as my salesmen. During a stressful time there was no-pressure, I didn't feel rushed. He was extremely helpful and just pleasant all around. I can't thank Zach and the dealership enough for making the process quick and painless.
Colin Kerber helped me through the whole process and made it such a breeze. He was polite, communicative, and incredibly helpful! Would definitely recommend working with him.
Always treated with respect, the staff are always friendly and willing to address any issues.
Great service and as fast as car buying can go. Thanks Benson!
Darren (Apologies if I spelled that wrong) in the service center was amazing! They were kind, patient, and have great customer service. Thank you, Darren!
35 years of purchasing cars and never had a more professional and honest transaction than I did with Seattle BMW. From sales, to finance, to service, this was an old school experience where the customer matters. Thank you!
I Love Seattle BMW! The Service dept! Finance dept and sales. My sales advisor, James, was so patient kind and honest! And I love my new car!!!
Definitely worth the traffic and drive for us. We talked to all 3 BMW dealerships in the area. Marcus and Rachel gave me 10 star service and experience. As my client advisor, Marcus went above and beyond in finding me the right car within my budget. He’s knowledgeable and willing to listen to my needs and patiently answered all my questions. Rachel was the first financial advisor who did not try to hard sell me on anything. I finished my paperwork with her in 5 mins which is unheard of in my past car purchasing experience. I am glad I made the ...
Shout out to Benson Yim who provided excellent customer service with the purchase of our Mercedes GLC 300 Coupe. We’ve been searching for this vehicle and found just what we were looking for at BMW Seattle. The “white glove” service we received will definitely bring us back here for our next purchase.
Went to pick up a certified pre-owned BMW at BMW Seattle and was delighted with the experience. The showroom is clean and spacious, lots of waiting areas, with good selection of cars to look at. Benson Yim was the salesperson helping us. Benson provided an efficient, courteous, and pressure-free buying experience. All the pricing/fees are fair and transparent - no outrageous dealer/doc fees you might see in other places. Rachel O’Sullivan was the finance manager helping us and she was a pleasant to deal with. Overall we are satisfied and will be coming back for future purchases.
Bought a new IX from bmw seattle recently. Smooth experience. Highly recommend Benson Yim. Easy yo communicate and be very patient
Benson is so nice and helpful that he got me a perfect car！
Benson Yim provided me and my girlfriend excellent service and assistance during our recent car purchase (BMW X3). He was super helpful and answered all of our questions with both knowledge and patience. He was very kind and professional. The finance manager Randall Nakamura helped us a lot too.
I had the pleasure of working with Benson Yiu at BMW of Seattle, and my experience was exceptional. Benson's attentiveness to our needs, assistance with a custom order, and clear communication about the ordering process were impressive. He went above and beyond to ensure our satisfaction and even secured a fair value for my trade-in. His deep knowledge of BMW products and services was evident as he patiently addressed all our questions. Benson's customer-focused approach and expertise make him a top choice for anyone ordering a new car at BMW of Seattle.
Zach was fantastic and showed a tremendous level of care and hospitality through my whole transaction!
Worked with Benson Yim on my new X5. He was great to work with and made the buying experience fast and easy. Highly recommend.
I came to BMW Seattle to buy a Dodge Durango they had. Not going to lie I was a little intimidated at first and wasn’t even going to schedule an appointment to look at it. All I have to say is I’m so glad I did. Benson was my sales guy and he was phenomenal. He made the process effortless and easy. I felt taken care of and I didn’t feel rushed. Randall the financial guy was also really great to work with, we all had laughs and a good time, which is nice since you’re ...
Client advisor Ian S. was professional, direct, and a joy to work with. Facility was clean and range of Certified Pre-Owned BMW made choosing a vehicle easy.
Called in for a service appointment. Got booked for tomorrow morning. Very professional and helpful on the phone. Thank you!
My Sales associate, Mark Harrington provided great customer service and advise. He had total knowledge of the BMWs, took time to understand our needs and features, and worked diligently to order and deliver our car perfectly, timely, and without an issue. He was awesome.
Benson is the man! We bough so many cars before and every dealer made us feel pressure and awkward, but Benson gave us a positive attitude and spent time with us and to make sure we like the car. I have never see a salesman go the extra mile. highly recommended!!!!!!!!!!!! Thank you Benson Duc and Zuri
I have purchased BMWs from this BMW Seattle since they were on Capitol Hill and when the time came to get my son his first car, there was no hesitation to head to BMW Seattle. We were able to find him a 2009 328i coupe in great condition and mileage. Great dealership, service, and when there was a niggle, they took care of it as well. Shad was my salesperson and was fantastic. Yes, I recommend and will continue to buy from this dealership.
Inquired about a pre owned Audi A7 they had in stock, Chris Brown answered the call and got me all the information I needed. I had some concerns about my financing as I had just started a new job, and Chris forwarded my information off to Randall to see what the options were. Both were highly responsive, and understood how to adjust their standard processes to accommodate unique challenges. Some dealerships very obviously prefer certain types of clients, and this was absolutely not the case here. I had submitted the majority of my information prior to arrival as an extra ...
Minimal wait when expected to be seen and I wasn’t desked to different levels of sales and finance individually. Easy process and greatly enjoying my new 330e. Thank you BMW Seattle
I just purchased my second BMW from Benson - he is the best sales exec that I've ever worked with in purchasing a new vehicle. He's a great listener, knows the product inside and out, has fantastic follow thru/customer service. 5 star plus+
Recently purchased a custom built X5 from BMW Seattle. The whole experience was smooth and clear. Really appreciate help and responsiveness from Chris Brown during the whole process that took from end of April to the end of Jul because of numerous delays and stop sales from BMW (not BMW Seattle fault). After really terrible experience with BMW of Bellevue, working with BMW Seattle was a breath of fresh air.
I have been a customer of BMW Seattle for 35+ years I have known The Shop Foreman Michael and Alex in Service for most of that time, they are great people. London has always been helpful and I just recently purchased a M5 Comp from Robert. I really like my new car
I returned to this dealership because BMW Seattle offers the finest service in the region. I want to specially thank to Benson for his patience and helpfulness in addressing my inquiries.
BMW Seattle is the BEST! i recently went into the dealership looking for a new car. i was put in touch with Zak (important to notice the spelling since there’s 3 other zac’s.. the Zak i worked with is Zak #2 / his full name is Abderazzak Elhabbassi). now this is my 5th BMW & the last three BMWs have been from BMW Seattle (each from a new sales person). Zak has been the one thus far that’s gone above & beyond for me. He made the entire process completely seamless - there were no issues whatsoever. He also is ...
I had a great experience purchasing my EV at BMW seattle. I worked closely with Benson Yim who helped me every step along the way, from pre-ordering inquiry, to placing the customized order online, to tracking order status, to delivery and post-sale follow up, he has been nothing short of excellent during the whole process. When my car finally arrived at the dealership, there were lots of other cars waiting to be detailed. He was able to expedite the process and have me come in pick up the car only 2 days later. He is very responsive by text, call, email ...
Buying a car here is relaxing and enjoyable, the way it should be. Leadership from the top down starting with GM London Agrawal and Mark Harrington in sales management - they put the customer first and genuinely care about the purchase experience, no strings attached. Alvaro in service is exceptional, the whole dealership experience is 1st class. The show room is clean and spacious and plenty of freebies while you are there including water/soda or free latte.
Benson Yim provided my husband and I excellent service and assistance during our recent car purchase (the second Seattle BMW X3 in our family). He was personable and answered all of my questions with both knowledge and patience. He was both professional and kind. Everyone we encountered at Seattle BMW was terrific, even the finance manager Randall Nakamura! 😀
Initially I thought I would be writing a 2 star review, but what I love about luxury brand dealers are they truly do try to make up what customers complain about. I went in to get my car’s emblem (a word I learned, I just called it a logo) replaced but ended up getting additional services that I needed or will need eventually. Though initially I felt unheard or have had miscommunications, Alvaro absolutely made it up by making me feel heard whether that’s listening to my angry reasonings or going above and beyond. I’ll be back again ...
We highly recommend Benson. Instead of pressuring us to buy or lease a new car, he gave us the best deal options for both used and new vehicles that BMW Seattle could offer. After test driving the 2023 iX50 and receiving leasing and purchasing options, Benson left it up to me to reach out to him on which option I wanted to go with. My partner and I really appreciate the space he gave us to discuss and make the best decision for our family. After a day or two, I texted him our best offer and we conducted a straightforward ...
Benson and the team did a great job for me. The process was very thorough and he was available for questions post delivery. I would do it all over again!
Loved working with the BMW Seattle team. Benson Yim, Rob Gerth, and Randall Nakamura.
Very knowledgeable sales staff and excellent product selection.
Like to show appreciation for the service we received from Colin Kerber and his team at BMW of Seattle- Colin helped us select our vehicle as he carefully listened to our requirements. He was easy to work with and knowledgeable. He helped us through the process and even stepped up exceeding all expectations- Highly recommend his services.
Benson took great care of me. There were multiple issues that I ran into along the way during the process before I ultimately made my purchase, but Benson kept finding ways to make the experience better despite the issues that I ran into. Benson was super knowledgeable about the features of the vehicles I looked at, took steps to fix the issues that happened along the way, and stayed in touch with me the whole time through the multi-day process to finally land on a vehicle that fit what I was looking for. If you're looking for a salesman ...
I casually inquired about a Certified Pre Owned X5 that the BMW Seattle dealership had in their inventory. I was pleasantly surprised by the prompt responses I received re the car's availability plus a few other questions that I asked. I was greeted (via email) by a very caring, empathetic, and a humble gentleman named "Benson Yim". It took me no long to understand that Benson is a no-drama, to the point Client Advisor that I have come across in a very long time. We exchanged a few emails and I scheduled a time for a test ...
Above and beyond! We live in Saint Louis and wanted to purchase a BMW for our daughter who lives in Seattle. Our salesperson James was in constant communication from the start via messages. He went above and beyond and kept us in the loop through the whole process. Very professional and prompt with his replies. When we picked up the vehicle, he made sure he had something extra for our daughter who ha just graduated. He came in on his day off to meet us and made stayed with us through the process. I cant recommend him enough. From thousand ...
We had a great experience at BMW Seattle, buying our 2024 X5 PHEV a week ago. Special thank you to Client Advisor Benson Kim for assisting us through the purchase process, helping us find the features we desired, great follow-up, and finding the perfect car. We love the BMW hybrid SUV, all its awesome features, the entire BMW Seattle team, and the service we have received. With all the battery capacity in this car, it will take a while before we need our first gas fill-up. Looking forward to many years of fun driving.
Benson at the BMW of Seattle has been the best salesperson I met in a long time. We just recently purchased 2022 Lexus ES 350. He made the sales transaction so easy and even give us an additional discount. If you are looking for a used or new car, please go see Benson. There inventory is amazing. Thanks Benson.
We recently got a Certified Pre Owned BMW X5. My husband inquired about the vehicle via the BMW Seattle website. Our Client Advisor was Benson. He was extremely patient, humble and knowledgeable; his guidance was thorough and professional across the whole process. The dealership ambiance was superb - it is spacious, they have some great cars on display, a wonderful seating area for the guests, and a nice little snack and beverage corner as well. We are grateful that we had Benson with us all along. His excellent communication skills and transparency is what won our hearts. THANK YOU Benson ...
Fantastic and world class all around! I would recommend to anyone and enjoyed experience! Thank you
My salesperson was Chris Brown, and from the first phone call inquiry to the final handshake goodbye he was professional, friendly, welcoming and maintained my trust. I can honestly say that this was one of the best buying experiences I've had in the past decade, and I attribute that mainly to Chris.
I am from the east side of the state and had been shopping for a new vehicle for some time. I only had 2 requirements for that new car, 2 door convertible and it fit within my budget. I will not go into the details of what I experienced at other dealerships here at home. What I will say is Zackarey Singh was a refreshing breath of fresh air! Honest, truthful, helpful, knowledgeable, attentive to detail and a true pleasure to work with. Once in the dealership the facilities are beautiful, clean and well thought out. The amenities for their guests are ...
Just bought a brand new X7 and wow awesome car. But what was also awesome was our sales advisor Benson Yim he is the most caring, knowledgeable leader that we worked with. I’ll by my next car again from Benson and hope others get with him for a truly remarkable sales experience!
Excellent friendly service and they keep their promise on the lifetime oil and lube as we have our car now for 17+ years.
Great inventory, easy to work with, friendly and helpful sales staff. Best BMW dealer in the northwest.
Mike is an awesome sales guy! He's super friendly and really knows his stuff. He's great at understanding what you're looking for and goes the extra mile to make sure you're happy. It's always a blast working with him because he's got a real knack for sales. If you're looking for someone who's personable, knowledgeable, and gets the job done, Mike's your guy!
Outstanding service and sales. Andrew M is an outstanding service advisor.
My wife and I agree that BMW Seattle is perhaps the best in service and sales. Andrew is an outstanding service advisor and Mark is the best in sales. Rachel made the financing easy, fast and transparent. She is a gem. I would definitely return to Seattle BMW.
I worked with Zach on a trade, and even though I later changed my mind on the specific model (that I had already found elsewhere), these guys made such an impression on me that I am leaving a review regardless. Zach is one of the most friendly and honest guys I have met in the trade; he treated us with professionalism and no task or question was too much for him to answer or research. We drove a few cars and he could readily answer questions on every feature and quirk of the model. I also met Kalvin to discuss ...
Nik and his team are the best. Always friendly, super knowledgeable and professional. They make the whole service process very smooth. Thank you!
I contacted BMW Seattle through their website to set up a test drive for some used cars I was interested in. Benson Yim, Client Advisor, reached out. My first pick was recently sold, but he helped me look and test a couple of models that fit my price range and interests. He was very knowledgeable about the brand and the actual experience of driving the cars I was comparing. I'll certainly ask for him when it's time to get a new vehicle. Lastly, Andy in Finance guided me swiftly through all the paperwork in a friendly way.
My lease on a BMW X3 was ending, so we hit the dealership to see their inventories. Benson is an incredible dude. Really patient in answering our questions, he made it so easy and put 0 pressure on us. We were debating between an IX and an X6, but ultimately got the IX after we test drove both cars. He definitely shaped our decision and I really encourage you to consider allowing him to earn your business if you're in the market for a BMW.
Our X3 was absolutely gorgeous and has everything we want. The staff were professional, kind, and respectful. Colin from Sales is amazing and extremely knowledgeable. He was patient and worked with us to get a deal that was attractive and well within our budget. He knew everything about the vehicle and gave us the complete rundown. He got us all set up with the tech and gave us helpful and important tips. He is truly a genius and a great asset to BMW. While closing the deal, Andy from Finance was great and explained everything well. The facility looked fantastic ...
I recently had the pleasure of visiting BMW Seattle, and I must say that my experience was truly exceptional. From the moment I walked through the doors, I was greeted with warmth and professionalism. Zak truly stood out with his outstanding service. He was not only knowledgeable and experienced but also displayed a level of professionalism that exceeded any expectations or previous experiences. He took the time to understand my needs and preferences, patiently answering all of my questions and guiding me through the entire process. His expertise and attention to detail were evident as he provided thorough explanations and ...
I was in touch with Zak (Abderazzak) for over a year trying to build my perfect X5 45e. His communication was punctual and I was able to get the car of my dreams. My car finally arrived and he was patient while I examined the car with a fine-tooth comb and answered all my questions. It was a smooth and great experience and made the car that much more special.
I visited today to look at a used vehicle. Caden was my salesperson and made this the best dealer experience I've had in many years. Super transparent and friendly process. I never felt pressured or rushed into making a decision. Though I didn't end up purchasing the car I was interested in, the interaction was great. I hope I'm in a position to buy from theses folks in the future. Highly recommend!
I recently had the pleasure of purchasing a vehicle from BMW of Seattle, and I cannot speak highly enough of the outstanding experience I had. From start to finish, the entire process was seamless, enjoyable, and surpassed all my expectations. First and foremost, the salesperson I worked with, Marcus, was a true professional. His friendly demeanor and genuine passion for helping customers shone through from the moment I stepped into the dealership. He took the time to understand my needs, preferences, and provided valuable guidance throughout the entire journey. His extensive knowledge of the available vehicle and the features was ...
Great customer service!
I ain’t rich enough to own a BMW and if I were I’d probably get a Benz, but here’s the deal: my wife and I found a used Prius at this dealership. We dropped in to check it out and it was reasonably priced and in great shape. The sales staff was excellent and attentive, as though we were buying an M5 or something. Then, a few days later, we noticed a very loud intermittent rattling coming from underneath the car. I brought it in and Dean, the shop foreman, spent the better part of the afternoon ...
Excellent customer service and updates on the progress of the repairs to my elderly BMW!
Excellent customer service and updates on the progress of the repairs to my elderly BMW!
Excellent, Efficient, Quick Service. Dean Faciane is a superb Service Advisor. He is very knowledgeable, thoughtful, astute and provides excellent advice and counsel. All areas of BMW Seattle provided gracious service.
I drive from Sammamish to Seattle BMW because they are hands down the most professional, honest and helpful service department. Shout out to the service manager Shannon who is a breath of fresh air with his great attitude and friendly manner.
Very satisfied with everyone here. Quick and easy place to buy your BMW.
I had a great experience at BMW Seattle! This was my first time buying at a dealership and they made the process easy and stress free. Everyone was professional, genuine, and didn’t feel pushy. Special thank you to Ian for helping with my test drive, Benson for patiently addressing my questions, concerns, and taking care of all the details (like making sure I had two working key fobs!), and Rachel for helping me through the paperwork.
BMW Seattle has excellent staff. Benson Yim in Sales provided us great sales service to buy our first BMW with all the features we desired. He was pleasant, patient and very helpful. We also had an expedited financing experience with Rachel O’Sullivian. Super thrilled to purchase the car we wanted in one day!!
Great maintenance team! Very detailed overview of service required and upcoming maintenance to be done in the future.
Josh has an amazing service! Thanks!
I bought my i3 here in 2019 and just sold it back to the dealership. The initial experience and this most recent were easy. Non stressful, non pushy sales experience AND they are efficient with time. I really appreciate how they’ve kept it simple and take great care of their customers!
I was able to get my third BMW from these guys and i’m constantly grateful for their quick and helpful service. Benson, as always, was incredibly knowledgeable about several vehicles on the lot and helped me find the right car for me. Our finance manager was also kind (and very persuasive) with our final negotiations. Overall, I’d highly recommend BMWSeattle and especial my Benson when buying a new or used car.
5 star outstanding service
Buying your first car is always special, specially when it is a BMW. I really had the best experience buying from BMW Seattle. I would highly recommend our sales person *Zackarey Singh*, who went above and beyond to make sure we can enjoy this moment. If you are reading this, highly recommend him for your buy.
Great service and attentive staff - exactly the service level you would expect. Thank you again for all of your help!
Michael Albright has been really helpful in navigating through the entire process. This is my first-time buying a new car! and he walked me through it very well. My X3 M40i arrived 4 weeks earlier than schedule and they were really patient untill my loan got approved.
I had a really bad run in with a BMW dealership back in 2017 in Rhode Island, so much so that I never thought I would wander into one again. Now maybe it's the Seattle Freeze but when I step foot into this BMW dealership in Seattle my experience was off to the same start. The people who greeted me were just a little cold and not very welcoming. Luckily I was working with Zackarey Singh who I cannot say enough amazing things about! Zackarey was so helpful and not pushy at all! I walked in just to peek at ...
Buying process was seamless, salesman was knowledgeable and enthusiastic about the product, they went out of their way to accommodate me