Customer Testimonials

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Google Feb 16, 2025

My dad and I came in and we worked with Drew. He did a great job, fast and really attentive! I’ll come back again for my next car.

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Google Feb 14, 2025

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Google Feb 13, 2025

It was fast, not stressful, and very accommodating.

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Google Feb 12, 2025

Great purchase experience!

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Google Feb 11, 2025

The service is always friendly, professional, and as efficient as they can be -- even on a busy day like the day I dropped off my vehicle for service, they completed the work ahead of schedule. Fantastic.

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Google Feb 9, 2025

This is a review for BMW Service at the Seattle location. I had the misfortune of the dreaded check engine light that couldn’t be diagnosed at my local neighborhood shop. I brought it to BMW and had the good fortune to be paired with Dean F as my service advisor. Dean basically walked me through the 5 stages of grief (lots of denial & bargaining) when I found out my DME was bad and needed to be replaced. Given that this part is apparently the “brain” of the engine it was not an option for me to not get it ...

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Google Feb 9, 2025

Mark Harrington got us into a leased vehicle during his busiest time of year. He was super responsive via text, twice toured us through available vehicles, and negotiated favorable terms for us. Great experience - highly recommend Mark and BMW of Seattle.

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Google Feb 8, 2025

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Google Feb 6, 2025

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Google Feb 6, 2025

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Google Feb 1, 2025

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Google Jan 31, 2025

Great experience! Zach was professional, the process was smooth, and he answered all my questions. Would definitely recommend!

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Google Jan 29, 2025

I want to let BMW Seattle know that they have a great sales person in Colin. He was the one person I dealt with at this dealership that showed an authentic interest in me and the car I wanted. There were several difficult points in the process and he always went out of his way to find solutions and to keep in touch with me. I went to another luxury car dealership (not BMW) to get a car I wanted, and Colin stayed with the transaction and brought me back to BMW Seattle to make the sale. I strongly suggest ...

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Google Jan 29, 2025

Superb customer service!

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Google Jan 28, 2025

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Google Jan 26, 2025

Quick and painless buying experience.

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Google Jan 25, 2025

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Google Jan 24, 2025

Thanks to Cameron and Ian for helping me get my new car! From the time of purchase to now everything has been amazing!

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Google Jan 19, 2025

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Google Jan 17, 2025

Your service department actually wanted to help me, unlike the jerk at Bellevue BMW. Alex Long was great and got the job done for me.

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Google Jan 15, 2025

For the service department: Helpful staff, upfront pricing and no pressure to authorize repairs. I also appreciate the videos of the diagnostics. I do suggest they get rid of the chat bots and AI schedulers. I found those to not be much help and kind of a nuisance.

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Google Jan 13, 2025

I got my first car from BMW of Seattle. It was such a smooth experience. It’s all thanks to Chris Brown. He was super helpful and patient with answering all my questions. It made a huge difference especially as a first time buyer when you are very new to the process. He was very informative about the next steps which made the process quick and we spent less time at the dealership. He is very friendly and funny which just add value to your buying experience. Overall the team was really helpful and responsive. Hoping to continue this partnership ...

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Google Jan 11, 2025

Personalized service and a well appointed and comfortable waiting area. They also got me in and out pretty fast! No complaints here!

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Google Jan 10, 2025

Riley O’Donnell is great!

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Google Jan 9, 2025

Every aspect was friendly and professional. On our first visit, all salespeople were occupied so the general manager took us on a test drive (a *long* test drive). When we returned the next day, he turned us over to a salesperson, but checked in repeatedly to see how it was going. We visited the dealership of another manufacturer of highly rated EVs and it couldn't have been more different - we eventually walked out. And we *love* the car - a 2025 i4Xdrive40 to complement our 2002 325xi.

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Google Jan 9, 2025

Michael Albright is great! A rare and pleasant experience without the typical sales tactics or unnecessary pressure.

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Google Jan 7, 2025

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Google Dec 31, 2024

Love the video inspection!

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Google Dec 30, 2024

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Google Dec 19, 2024

Performed an annual service and I had to wait less than 5 minutes from check in. If you're eligible, BMW provides an Uber credit so you dont need to wait. Service tech was polite and clear with what was performed and what is needed in the future. This will be my primary service location.

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Google Dec 19, 2024

Had an excellent experience buying a used Lexus here! Malcolm Long was incredibly responsive, helpful, and made the entire process smooth and fast. Highly recommend this dealership for their professionalism and efficiency!

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Google Dec 16, 2024

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Google Dec 16, 2024

Greeted nicely when I arrived; checked in seamlessly and provided with a loaner vehicle. Service reflects the excellence of the BMW brand.

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Google Dec 14, 2024

I just purchased my second BMW from Lithia or BMW Seattle. It was a very pleasant experience and I ordered the car and it was delivered in less than 60 days. I have used BMW’s corporate Genius telephone number many times in the past, but this time when I picked up the car, I met Blake Wilson who is a Genius representative for this dealership. He is always available online and I even set up an appointment to see him after I owned the car for a few weeks to help me with a few critical items such as self ...

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Google Dec 14, 2024

Everyone is personable and goes the extra mile to help, the sales department is amazing and straight forward and the service department is timely and friendly every time I go in. I love my car and my next car will be a BMW from this location as well.

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Google Dec 12, 2024

Fantastic car buying experience. Bot pushy at all and there to answer all your questions. Will be back!

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Google Dec 9, 2024

Excellent service and very thorough in servicing our vehicle.

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Google Dec 9, 2024

Always great service from BMW Seattle sales and service and have been a loyal customer of theirs for 10 years.

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Google Dec 5, 2024

Ian Was super easy to communicate and helpful, I have dealt with many dealerships but this one customer service was something else. Ian schnack is the best

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Google Dec 3, 2024

Zak (#2) took great care of us while we were shopping. He took his time showing us all of our options and was very knowledgeable about the vehicles. We never felt pressured at any point in the process. Highly recommend seeking him out!

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Google Dec 1, 2024

Super smooth remote transaction with Zackarey and Staci. Appreciate their communication, punctuality, professionalism.

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Google Nov 30, 2024

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Google Nov 28, 2024

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Google Nov 28, 2024

I have purchased at least a dozen cars over the years and my experience today at BMW Seattle was easily the best ever. Chris Brown was my salesman, and he was the perfect combination of incredibly helpful and informative, without being pushy in any way. This is one of the first times I've never had a manager stick their head in and try to aggressively help sell the car, and every single person I encountered, including the financing staff, was absolutely top-notch. I came away from the experience with my dream car at an incredibly fair price and I ...

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Google Nov 27, 2024

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Google Nov 26, 2024

This is my second car I have I have gotten from BMW Seattle and continue to be impressed with how quick and efficient the process is. While the process is quick, the folks there take the time to answer your questions, share their expertise, and give you the time to make thoughtful decisions. If you are looking to buy or lease, I highly recommend seeking out Zach V.! Zach was super knowledgeable, no pressure, professional, and personable to work with. When I got for my 3rd, I will certainly seek him out!

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Google Nov 23, 2024

I had such an easy time purchasing my first BMW and luxury car. A big part of that was because of Drew Bracey’s help and great service. If you want a similar experience when copping a car, I would def do it here.

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Google Nov 22, 2024

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Google Nov 21, 2024

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Google Nov 20, 2024

One of the most positive experiences I’ve had purchasing a car. Sam Coldwell was my sales person, and he was just very easy to deal with. Didn’t make anything complicated and didn’t waste my time with back and forth ‘dealing’. BMW’s sell themselves, so it’s just nice to not have that pressure from the sales dept. thanks Sam!

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Google Nov 18, 2024

I would definitely buy another car from this dealer. They were no pressure, fair, friendly and they really go the extra mile to make the buying experience special. You can tell the employees love working there, and each other I’ve bought cars before and they ask for a 5 star review even tie it to the price, but they never asked and they don’t have to. It’s genuine! Thanks Malcolm and Randall for your excellent service

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Google Nov 18, 2024

I recently purchased a BMW X3 from BMW of Seattle, and the experience was fantastic! My salesperson, Riley O, was incredibly knowledgeable, answering all my questions while expertly guiding me through finding the perfect pre-owned X3. I never felt rushed or pressured during the entire process. Communications were prompt and the negotiations were fair. This is my first BMW and after just one week in, I already know it won’t be my last.

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Google Nov 14, 2024

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Google Nov 11, 2024

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Google Nov 8, 2024

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Google Nov 8, 2024

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Google Nov 8, 2024

Drew was beyond knowledgeable about cars! He walked us through all the features and made the whole process easy! Wife loves her X5 and we couldn’t be more happy!

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Google Nov 7, 2024

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Google Nov 6, 2024

Best dealership experience I had. I ordered an X5 through BMW Seattle. Everything was very smooth as nice. Mike, my sales associate was great and patient and helped me through the process, from my custom order all the way till final steps of delivery. Andy from finance department made the transaction very transparent and fast.

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Google Nov 6, 2024

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Google Nov 6, 2024

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Google Nov 3, 2024

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Google Nov 3, 2024

Save yourself some time and headache, just ask for Samuel Coldwell. We had a pretty crummy taste in our mouth from our initial contact however Sam was able to overcome our hesitance and provide us the with all the information we requested. Sam made everything so easy we decided not to wait until the weekend and snuck in after work Thursday evening and finished the deal. Thanks Sam! Love our BMW Special shout out to Andy Chu for helping us pick out the best warranty to protect our investment long-term.

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Google Nov 3, 2024

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Google Nov 2, 2024

Exceptional customer service. Great team. Left 100% satisfied and will be a repeat customer.

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Google Nov 2, 2024

Nathan and the team were great and got so much fixed in just one day! Probably spent less than 20 minutes at drop off and pick up in total. Leaps and bounds better than my experience at the Bellevue location. Will be exclusively getting my car looked at here.

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Google Nov 1, 2024

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Google Nov 1, 2024

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Google Nov 1, 2024

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Google Oct 31, 2024

Had a fantastic experience with Riley during my search for an X5. He went above and beyond - communicating the availability of the car and having the car ready to go right when I arrived for a test drive. He answered all my questions honestly and made my trip to BMW Seattle smooth and pleasant. I never felt rushed or pressured. Overall a great experience - ty Riley!

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Google Oct 30, 2024

Ask for Josh he is the best!

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Google Oct 30, 2024

Worked with Mike and it was a great experience. Would absolutely recommend this dealership and I would go get another vehicle from them without a doubt.

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Google Oct 29, 2024

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Google Oct 28, 2024

Every thing went smoothly

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Google Oct 25, 2024

Quick, efficient and no surprises!

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Google Oct 21, 2024

Courteous staff. Trevor Maehl as always very helpful.

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Google Oct 21, 2024

Great service as always!

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Google Oct 20, 2024

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Google Oct 19, 2024

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Google Oct 17, 2024

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Google Oct 17, 2024

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Google Oct 17, 2024

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Google Oct 15, 2024

Easy to deal with, Riley was awesome and made sure the process was seamless. He even picked me up at the airport! Very happy

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Google Oct 10, 2024

I have purchased my fair share of BMW and Mercedes Vehicles, but I can truly say that BMW of Seattle will have me coming back for my next purchase. Jim Shanklin was recommended to us by a friend, and I can say he was phenomenal to work with. His years of experience are evident, and his knowledge of the vehicle and it's capabilities were impressive. Many times I have found other sales representatives running to their phones and googling my question right in front of me. Jim was not that way. The few instances he didn't know something (...

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Google Oct 9, 2024

I bought 2 BMWs from this dealership few years ago. The sales process was very smooth. Good service

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Google Oct 4, 2024

Such an amazing experience ordering my M2 from here. My CA Zak #2 was on top of things from my allocation, to ordering, to making sure my special requests were met, to final delivery. Randall in finance was friendly, efficient, and helpful all throughout. My whole experience was delightful and welcoming. 10/10 will be back next time!

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Google Oct 3, 2024

Zak and Randall were outstanding. Love my Z4 and the purchase experience from initial online search to post purchase follow up from Zak to ensure I was enjoying the car.

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Google Oct 2, 2024

Great dealership. Service is on point and they are very efficient.

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Google Oct 2, 2024

As a first time (and semi-reluctant) BMW shopper, I was apprehensive about the car purchasing ordeal. But everything about it -- from the feel of the building itself, to Chris who sold me the car, to Randall who sorted out all the finance details, to the maintenance side who had to do a little brake thingamajig -- was top-notch, thorough and friendly. Dare I say, the process was actually an enjoyable experience!

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Google Oct 1, 2024

Excellent experience. We knew what we wanted, and sales was knowledgeable, friendly and quick so we didn’t spend a day at the car dealership. Thanks BMW Seattle!

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Google Sep 27, 2024

Best BMW dealer in Seattle! On my third car and getting treated better and better. Really pleasant buying experience. I would highly recommend BMW Seattle.

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Google Sep 26, 2024

I was amazed by the warm welcoming from the Dealership, and I want to give a special thanks to Colin Kerber for helping me getting my new car! Great service!

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Google Sep 23, 2024

The service department staff was excellent and the vehicle was serviced to the utmost standards.

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Google Sep 22, 2024

I needed to terminate a lease a little bit early and get a new car for my family. Drew and the team were helpful and willing from the get go to make that happen. What I thought was going to be lengthy and costly process turned into a very quick and painless task. The responsiveness of Drew has been excellent, and he has taken care of all of my post-purchase requests and questions. I have not dealt directly with the service and parts departments, so my review at the moment is based on sales.

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Google Sep 22, 2024

I recently had an incredible experience at BMW Seattle that exceeded all my expectations. From the moment I walked in, the atmosphere was welcoming, and the staff truly went above and beyond. The manager was fantastic, demonstrating a genuine commitment to customer satisfaction. He consistently checked in to ensure that my experience was exceptional. Marcus was outstanding as well—his dedication to making sure I was completely satisfied with my car choice was evident. He took the time to answer all my questions and genuinely cared about finding the perfect fit for me. Rachel also stood out with her friendly ...

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Google Sep 22, 2024

When you want to buy a new car, you want a fantastic team like the BMW Seattle team. They will make sure that you drive the car that you are dreaming of. Welcoming environment and world class Customer service that fits the BMW brand.

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Google Sep 17, 2024

Riley was awesome!!

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Google Sep 16, 2024

BMW Seattle not only met, they actually exceeded my high expectations. I purchased a used Volvo XC60 from them. They offered me the car with a no haggle price. They even put on brand new tires! I was quoted an estimated monthly payment and the actual amount was a bit lower! Next time I will purchase or lease a new BMW. I would recommend BMW without hesitation. Their salesman Ian was very professional, courteous, communicative and pleasant.

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Google Sep 15, 2024

Quite good, especially compared to Bellevue BMW, where there are sharks in the water.

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DealerRater Sep 14, 2024

We just purchased an X3 from BMW Seattle. Our sales person was Riley O'Donnel. He was professional, friendly, even kind, as he helped us find the car that worked for us. I would say that he went above and beyond what we expected from a car sales person. I would buy a car from him again and recommend him.

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