Customer Testimonials
Everything was great! The service was done well and on time and the tires replaced and aligned. Very happy with the service at this dealership!
Service Manager takes very good care to respond to every question/issues I bring to his attention. I get reminder when service is due so I can be sure to not do anything to complicate condition of my car.
Dean was helpful and supportive. Much appreciated his attention to detail and thoroughness. I felt well taken care of. Also feels good to know my vehicle is being well maintained.
Always a pleasure to deal with, always friendly and courteous. Great staff and facility. Always take our vehicles in for service and sales.
Thorough service, friendly associates, lobby wifi to work while waiting with plenty of space. Associates explain services and what is needed and what can wait.
check in was easy and service was done on time and informative. Staff friendly and answered questions without feeling rushed
BMW Seattle is efficient, friendly, competent. I always have a good experience when I am in for service. Highly recommended.
All the staff members were great with all the information and settings on my new car also informed to come or call for anything.
Dean was fantastic. Very professional and welcoming. I recommend the service and sales departments. So glad to have a high quality dealership in Seattle.
I worked closely with Robert in sales on this, and appreciated that he took the parts of my build that I considered mandatory and sent me the sheets for any incoming M50s that were close - ended up getting one that ticked most of my boxes immediately instead of in 9 months, pretty great. Payment was very streamlined, I worked with Staci on payment and extended warranty and thought her advice was logical and not pushy, she even suggested paying partly on a credit card if I wanted the points, which I did.
Nik was outstanding, we got a prompt update on our vehicle and we appreciate that. The total service time is fast.
Robert made the whole process easy and enjoyable. He was knowledgeable about the car, had fantastic follow-through (it was a certified pre-owned and there were a couple items to work through) and I would definitely work with him again or refer him to a friend.
Great service, my service provider alvaro was extremely helpful and service was fast and efficient would highly recommend servicing your vehicle here
The work we wanted done was completed in a timely manner. Josh advocated for us financially. It’s frustrating, though, that this same work is needed again.
Joshua was very friendly, professional and answered all my concerns. Appreciate his detailed-ness with my car, which is my baby. Also appreciate receiving the videos of my car when it's in the shop.
Josh has an amazing service! Thanks!
I bought my i3 here in 2019 and just sold it back to the dealership. The initial experience and this most recent were easy. Non stressful, non pushy sales experience AND they are efficient with time. I really appreciate how they’ve kept it simple and take great care of their customers!
I fly from Portland to pickup my 2023 Alpina B7. Michael, my sale person was very kind to pick me up from airport. Friendly atmosphere, paper work took relatively short time maybe 1-1.5 hour and I was on my way home in my new Car!
everyone friendly, professional, on time, kept me aware of progress and findings. staff courteous, offered loaner car option. charges were explained upfront and reasonable
Seemed a little messy, I didn't like some of the comments that I overheard from a service staff. Giving a personal statement of ones thoughts on a person sexuality is not professional and not warranted in a business setting.
I was able to get my third BMW from these guys and i’m constantly grateful for their quick and helpful service. Benson, as always, was incredibly knowledgeable about several vehicles on the lot and helped me find the right car for me. Our finance manager was also kind (and very persuasive) with our final negotiations. Overall, I’d highly recommend BMWSeattle and especial my Benson when buying a new or used car.
service was completed on schedule and service coordinator kept me apprised of progress. Everyone was professional and friendly Love my BMW
Friendly and knowledgeable service. The facilities are always clean and bright. All staff members are great--from the people who man the service lanes, to the service advisors, to the cashiers.
Very attentive. Great video from tech and discovering of looming problem in the driveline. Advisor was top-notch! I appreciated the Lyft ride home.
5 star outstanding service
Josh was professional, friendly and fully knowledgable. Very easy and pleasant to work with. Clean waiting room with complimentary beverages.
Needed help with warranty work and new brakes. Not the closest dealer to me but referred by a local repair shop given the service of BMW of Seattle and they did not disappoint.
Great service from start to finish! Like the waiting area and texts as well as car video. Car finished in time frame promised.
The service personnel were outstanding and the process very efficient. The vehicle repairs were satisfactory but the cleaning of the car did not meet my expectations.
Buying your first car is always special, specially when it is a BMW. I really had the best experience buying from BMW Seattle. I would highly recommend our sales person *Zackarey Singh*, who went above and beyond to make sure we can enjoy this moment. If you are reading this, highly recommend him for your buy.
Pleasant staff, easy to work with. Car was as advertised and ready for test drive. Showrooms were beautiful. Enjoyed free beverages while waiting.
The Sales team & Product people are good.The service department needs to focus on improving the customer experience. Overall it's good.
Great communication throughout the entire process. Wifi and refreshments in the reception area make it easy to work and relax while waiting for my car to be serviced.
Very good service, Dean kept me well informed. The checkout process was efficient, and my car was nice and clean when I picked it up.
This dealership gives me a sense of honesty. I have a flat tire on my X1 with 12K miles and they did not push me to replace more than that tire.
Friendly and knowledgeable people, took their time to show us around and find the best car for us. Great waiting area, good coffee.
I experienced efficient service, great communication with staff, friendly service personnel and top notch repairs. The facility is clean and welcoming.
Excellent service and so attentive to my car's particular needs - I had an issue that was not solved during our first service check-up and the team quickly got me back in for an additional look. Thank you again for all of your help in resolving the matter!
Great service and attentive staff - exactly the service level you would expect. Thank you again for all of your help!
Robert made for a good buying experience. He was accommodating and allowed you the space to make the right car purchase.
Michael Albright has been really helpful in navigating through the entire process. This is my first-time buying a new car! and he walked me through it very well. My X3 M40i arrived 4 weeks earlier than schedule and they were really patient untill my loan got approved.
I had a really bad run in with a BMW dealership back in 2017 in Rhode Island, so much so that I never thought I would wander into one again. Now maybe it's the Seattle Freeze but when I step foot into this BMW dealership in Seattle my experience was off to the same start. The people who greeted me were just a little cold and not very welcoming. Luckily I was working with Zackarey Singh who I cannot say enough amazing things about! Zackarey was so helpful and not pushy at all! I walked in just to peek at ...
Dean provides great customer service. He's communicative, friendly, knowledgeable and trustworthy. In fact I moved my service appointments to Seattle from Bellevue when he moved because it's essential to me that I can trust the service professional. Dean worked with my insurance company for my extended warranty which I very much appreciated. Thanks Dean!
My service adviser was great! Best one Ive had so far! He was friendly and informative and always responded within a timely manner! I hope I will continue to work with him in the future!
Buying process was seamless, salesman was knowledgeable and enthusiastic about the product, they went out of their way to accommodate me
Caden was polite and professional every step of the way. We loved that our newly delivered car was ready to go when we pulled up- bow on top, too! Definitely the best dealership experience we have ever had.
The entire process was quite streamlined and I didn't have to face any additional issues or waiting times apart from the factory ordered car's obvious wait
5 stars. Our sales person BLAKE? Five stars. We went on new yrs eve, understandably busy and it took a few hrs to finalize. Was a bit hard w a one yr old, but everything worked out. I was happy w how easy it was to communicate w Blake and team. (In contrast, I went to the Tacoma dealership during the snowstorm, w my baby in my arms and the sales guy didn’t hold the door for me and baby as the wind blew it closed on us). Fair pricing, willingness to negotiate, large inventory. Recommend this place for anyone. ...
Nik and team was able to get me in at the last minute when my engine started to stutter and sound like it was going to turn off while I was driving the car. He was also able to secure a loaner car at the last minute, which was a real treat since I usually have to schedule two weeks out to get one. The car has been running great since I picked it up. Icing on the cake was the car was washed and it even seemed cleaner on the inside than when I dropped it off.
Promt and courteous, and always competent. Bought the car here, and find them trust worthy when things come up, or need an answer to questions.
It was quick in and out without much waiting time. Service advisor Nik Zeynalnia was super as always. Facility was clean and modern.
I had an exceptional car buying experience at BMW Seattle. My salesperson, Benson, went above and beyond to ensure that my purchase was seamless and stress-free. From the moment I placed my order, Benson communicated the progress of my car efficiently and effectively, keeping me informed every step of the way. On the day of pickup, he had everything prepared and thoroughly explained all of the features of my new vehicle. I was incredibly impressed by Benson's dedication to providing the best support possible and his attention to detail throughout the process. Furthermore, he even followed up with me ...
Josh and his service team are fantastic. Everything completed on time as promised. Most impressive was the video walk around the car by the service technician.
Very clean facility and very professional courteous sales staff, and a great sales price on a used BMW. I think I got a great deal.
quick and easy, got the appt i wanted and car done when they said it would be, will be back again
Great Service Advisors! Quality work at a fair price. Knowledgeabe workers. Loved video review of the work being done on my car!
I experienced an emergency repair with security issues, the customer service rep advised to bring the car in immediately. The repair required a parts order w/ a 3 - 4 day lead time. My Service Rep went to extra lengths to find a loaner car for me and all this happened over the Christmas holiday weekend. That is excellent service on both counts & very much appreciated!
great communication and fantastic service department. Excellent Dealer all around! Car was completed on time as promised and waiting before arriving at the dealership for pick up.
Everything about BMW Seattle is great- sales and service. Nik Zeynalnia was great to work with! I was in and out of the service in less time than expected. Love the video of the inspection!
Full disclosure: I have worked WITH BMW Seattle for several years now but do not work FOR them. I come to the dealership from time to time to film Youtube content for my channel. This is uncompensated work, that they allow me access to the cars. When it comes to buying cars, I am as much a customer as anyone else. Now that said.. I cannot recommend BMW Seattle more highly, coming from multiple experiences with this dealership. I have always viewed the "stealership" as the enemy or adversary when buying a car, and expect even a good ...
The customer service is good, and they make it very easy to schedule service, and the staff is very professional. Great service.
Thank you Zak E and management Joshua. Good experience of buying a car. Borys.
Work completed in a timely manner with friendly and knowledgeable staff. Video was also very helpful to understand underside of car.
Alex is always very communication oriented and keeps me informed as to the status of the work, car, happenings (go or bad), as well as future aspects of what may need to be done.
Stellar customer service. I liked the technician's assessment video too. One thing: plz properly hand the oil service banner behind the counter. I couldn't read it nor could the phone attendants, who sit virtually beneath the banner, couldn't tell what it would read. Goofy
FAST, EFFICIENT, EXCELLENT SALES TEAM, NO HARD SELL, WILL BUY HERE OFTEN, PHENOMENAL CPO CHOICES, HAD THE VEHICLE ON THE LOT THAT WAS EXACTLY THE ONE WE WERE LOOKING FOR.
Made a trip to the Parts Department at BMW Seattle and was Greeted by Mr.David who was the most professional and polite interaction ive had in a long time, I could not recommend a more trained and proper Parts Department. David of BMW Seattle has made me a Customer for life.
Sadly the person i had met with is not listed for some reason under any of the category's, But Luckily i had the incredible opportunity to Catch "David" From the Parts Department working and he Single handly made my visit to BMW Seattle A unforgettable experience and made the entire process easier than i could have imagined, Plus he has tons of knowledge about all the BMW Models i asked him about. 10/10 The Best interaction possible. Wish i could list him on this Review. Thank you David! Keep up the Awesome Spirit.
The Sales team was great. Randall was fun to work with as well. The facility was clean and welcoming. The car buying process was easy!
Mark Harrington is a pro. It’s always a good experience and I refer many friends to him and he takes care of them with the same care as he does me.
I trusted the advice that I received. Friendly staff. convenient location. use of the ride sharing service was very helpful.
We liked working with our salesperson Zak Alhabassi. He is very responsible and has excellent communication skills. For the facility: would be nice to have some gifts at the end of signing process/buying and snacks while waiting.
Everyone I encountered treated me with respect and was interested in helping me get what I wanted. All of my questions were answered promptly, and the entire process was very smooth.
Robert was aces in my book. I have purchased BMWs from multiply dealerships and by fair Robert was the most informed and the easiest to work with. I would be happy to drive from Portland to Seattle again to work with Robert
Rep was very attentive. My service was completed in a timely manor. I would very much recommend to a friend.
Everyone is extremely professional yet not stuffy and very welcoming. The communication is clear and things are done when they say they are done. The office is clean and nice!
I drive extra miles to go to BMW Seattle. I really appreciate working with my Service Advisor Nik Zeynalnia. He is very knowledgeable and honest. The dealership has been always professional in conducting business with me and treating me fairly!
Great customer service and clean facilities! I was even allowed to bring my pet inside while waiting to pick up my vehicle.
Michael, the service Foreman came outside and test drove my car. He assisted me with service questions; while continuously showing patience with the car and myself. Generally service is ok, but today it was excellent.. Big note: I did not have an appointment. Thanks again.
Sam was great to work with. He went above and beyond to answer my questions. Finance worked quickly and did not pester me regarding purchase add-ons.
Traded in my vehicle toward the purchase of another with the assistance of Caden after being referred to him from both the Bimmer forums as well as other BMW owners at work. He was extremely easy to work with and the transaction went flawlessly. I look forward to working with Caden again in the future.
Joy was the best. I was considering another car and another BMW dealership which was more convenient but working with Joy made me decide to use BMW Seatle and go with an X5.
Very good service and nothing else I really like Bmw of Seattle becouse very honest And really appreciate from store Manager Mr London He taking care of me very well
Overall, from start to finish. I have been driving BMW vehicles for 15 plus years. I left 2 years ago thinking I wanted something different. Man was I wrong. I'm back to stay.
Benson met us at the door and made it easy,quick,and pleasant to buy a 535D. Thanks Benson Yim the Moore’s
Benson is a gem. There's no one else I would have rather worked with on such an important purchase. He's trustworthy, transparent, and extremely helpful. He has become a true go-to for our entire family.
Bought a car with Benson's help. Benson is very patient and friendly. Nice vehicle and an experience for me.
This was my first time purchasing a BMW and I ended up purchasing 2 because of Benson Yim. His transparency, responsiveness, and knowledge made me feel confident about my purchase and the the final experience only validated my gut.
Salesman Benson was a huge help putting me in the car that I wanted at a price that I was comfortable with. Highly recommend!
Benson was wonderful to deal with from the very beginning of the sale to the signing of the paperwork- he jumped hoops and hurdles to make this purchase as smooth and swift as possible. I also appreciated his follow up throughout the order process and even after I drove off the lot with my new car, he checked in with me to ensure 100% satisfaction. Staci in the Finance department was also very pleasant, efficient and knowledgeable to ensure best possible value for the customer - THANK YOU
Benson was great help, couldn’t be more happier with the whole experience at bmw seattle
Bought a car from Benson at BMW Seattle. He is super easy to work with, very friendly and honest. No pressure at all. The process was very smooth and painless. Highly recommend it!
Just bought a new 2023 BMW X3 XDrive M sports package! I absolutely love it and Caden helped me every step of the way, keeping me informed on everything. He always got back to me immediately and took care of any issues that I had. Definitely somebody you're going to want to work with. Ask for him I'm sure he'll be happy to help you out!
Had a great experience, Benson was such wonderful help, couldn't be happier! Highly recommend the place and Benson.
Service was the best. My sales rep, Zak Elhabbassi, went above and beyond any and all expectations from the first phone call to now, even after the purchase. He helped me find the car best suited for me, answered all my qs and showed me examples of cars in stock and in transit (he sent me pics via phone and also walked through the garages with me at the dealership) to help me understand what the color and model would look like, also let me test drive. He answered all my questions promptly over phone/text and so patiently when ...