Customer Testimonials

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Google Dec 4, 2022

Amazing experience. I’d like to specially recognize Karl for getting me a good deal for this new X3

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Google Dec 3, 2022

Just wanted to share my experience this week at Seattle BMW. This was the single easiest car purchase I have ever made. All done inside of two hours. BENSON was my sales specialist. Very attentive and on top of stuff. He made a dreary process fun and enjoyable. 10/10 rating!

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Google Dec 2, 2022

Shad was amazing after setting expectations and communicating changes such as the loss of certain functions due to supply chain issues or the such. His estimate on when the car was available was almost to the day. I also appreciated not paying a market price adjustment.

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Google Nov 30, 2022

BMW Seattle staff is professional, friendly, transparent and honest. After my mother’s car was recently totaled in an accident, she needed to find a new car ASAP. English is a second language for her and after having several negative experiences at other dealerships, finding a new car was the last thing she wanted to do. BMW Seattle was exceptional to work with at every level of the car buying process! We worked with Benson who was incredibly knowledgeable and dependable. There was never any pressure from him. Staci in finance was also very helpful and patiently walked us through ...

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Cars Nov 30, 2022

The staff are friendly and professional . The waiting area is comfortable and the facilities are well maintained . BMW Seattle is well run.

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Cars Nov 28, 2022

Blake was so helpful. He looked for the lowest possible rates for me from the 3rd parties. Randall was nice too. **** ***** ***** ********* ******** **** ********** ** *** ******* ****** ******** *** *** *** **** ***** ***

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Cars Nov 15, 2022

My Tech Advisor went the extra mile to make sure that I was kept informed of what was happening with my service. He also made sure that I had a BMW Seattle loaner car so I wouldn't have the expense of a rental car.

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Google Nov 11, 2022

Benson was great salesman. He provided plenty of details and support through the buying process. It’s the second vehicle that I’ve bought from here and I would definitely come again for my next one 🙂

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Cars Nov 10, 2022

Great service and explanation of the problem. The technician explained the problem. I will return to BMW Seattle for future service issues.

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Cars Nov 10, 2022

Always on point! BMW Seattle is the best of the best! Everything went spectacular. Always a wonderful experience. Alex did a great job!

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Google Nov 10, 2022

Purchased my first ever BMW from here and it was the smoothest process. Robert was my assigned sales adviser. From the day of placing the order till car was delivered, Robert had been prompt in responding to all my questions.

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Cars Nov 10, 2022

My service advisor knowledge and personalized service gives me confidence that my car is in good hands. My vehicle is very important in my life. It allows me to get to work and relaying on the trusting relationship Dean has built throughout the years, is the reason why I take my car to the dealership.

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Cars Oct 31, 2022

We love Adam the manager who sold us our first BMW and has been there for 15 years at least. We also love Rachel who has been there a long time too. They just feel like family and do the best for you. Blake was our salesman and was very helpful. We had been to Lexus ,Toyota, and several other dealerships that just wanted to add on money to the sales price. We refused to play that game. BMW Seattle just figured it wasn’t worth the cost of losing customers forever. We love our car and even got a discount ...

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Cars Oct 30, 2022

It's unclear why anyone would spend a premium at The BMW Seattle dealer for any service related matter. Hard to get to, not loaner vehicles, multiple hour drop-off/pick-ups, insane labor rates, and no help with parts for upgrading basic components like OEM head units, or software updates.

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Google Oct 29, 2022

Karl Enemark was very calm and patient in trying to find the car we were looking for. He tried his best to find one quickly and have it turned around for pickup in a day. Not pushy like other dealerships I have experienced. Also, a shoutout to Randall for being quick and easy to get us out of the door and driving!

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Google Oct 29, 2022

I worked with Karl E. to order a 2023 iX. Being a new model they've been impossible to find and Karl patiently worked with me to order the car and kept me updated on its progress through the process. He was always very responsive and understanding. BMW Seattle was also able to get an allocation earlier than other dealers I've heard, so I was able to get the car earlier than others elsewhere in the country have been reporting. I appreciate the lack of attitude and that everyone was welcoming and willing to help. Definitely recommend this dealership to ...

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Google Oct 29, 2022

Super happy with the Sales Department at BMW Seattle. We were offered a declined delivery on an i4 and Robert/Rachel made the process hassle-free and extremely efficient. (in and out in 2.5 hours!) That was just a week ago, but already as I look around and reflect on an incredibly rude text exchange with another dealer, I see how fortunate we truly were. No markup. No last-minute gouging or upselling. Just a car, for MSRP, and friendly service. Thank you!

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Cars Oct 20, 2022

My rep, Trevor, has been amazing to work with. I know that I can trust the work being done on my vehicle and he's gone above and beyond to accommodate while there were many delays in getting my car repaired.

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Cars Oct 20, 2022

I have had quite a few issues with my 2017 330i since purchasing it in April 2021. I have also had my share of Service Advisors. Some pretty good, and some not so much. Josh has been absolutely amazing, attentive, empathetic, and hilarious. It's great to have someone who can understand the frustration of a customer, and do their best to turn a negative into a positive.

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Cars Oct 18, 2022

Trevor and his team Identified the problem, provided solution options, completed the work promptly and most importantly, kept me informed along the way. Great job by Trevor and his team.

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DealerRater Oct 17, 2022

Dealership was great to work with, responsive and quick. The process to purchase and take delivery was quick and painless. I appreciate the lack of pressure to purchase add ons beyond the vehicle. I expect to be a long time customer.

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Google Oct 17, 2022

I got my very first BMW at BMW Seattle and everything was great. Karl was very friendly and easy to talk to. Ordered my 2023 X3 and picked it up very quickly. Karl was patient throughout the process and helped set up everything in the car with my keys and phone so I was ready to go! Thank You to Karl

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Google Oct 16, 2022

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Google Oct 15, 2022

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Google Oct 15, 2022

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Google Oct 14, 2022

Everyone there is so friendly! I called in needing the parts department and I got transferred to Rebecca by accident instead. Everyone in parts was on the phone, so she walked over to the parts department and got me in contact with Corey. Corey then got all my questions about a potential classic car purchase answered and I am really excited to do more business there. Thank you all so much! Cheers!!

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Google Oct 12, 2022

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Google Oct 11, 2022

I had a very positive experience purchasing my custom-ordered X5 through BMW Seattle. They were transparent about pricing and discounts (both before and after the crazy car-buying market set in), had ready allocations to place my order (which is important in these times when some options can get pulled anytime due to supply-chain issues), applied no pressure whatsoever for add-ons (extra warranty and such), and most importantly, earned my trust in how they executed the transaction (they honored my refundable deposit when I had to cancel my first custom order as BMW had pulled an option that I had ordered, ...

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Cars Oct 9, 2022

The oil was changed but didn’t add enough oil, the low oil level showed up in few days. I have to purchase 2 quarts and added later

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Google Oct 7, 2022

Robert Gerth is my salesman. Robert knows his product, a true professional, easy to work with -- no pressure. I have a beautiful new BMW. Thank you BMW Seattle and Robert:)

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Cars Oct 5, 2022

My Service Adviser Josh keeps me aware of what is important versus what are the ‘nice to haves’. I can plan accordingly.

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DealerRater Oct 5, 2022

Best experience imaginable. Benson found us the right car, right away, and Stacy made the financial transaction easy and quick.

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DealerRater Oct 5, 2022

My experience buying a car at BMW Seattle was the best car buying experience ever. I was in and out in 1.5 hours including 30 min test drive. Zero pressure. Benson Yim, my salesperson, was very honest and shared with me everything I asked. I would definitely recommend this dealership and Benson to all of my friends and will likely be buying my next car from here again.

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DealerRater Oct 3, 2022

Benson Yim provided an overall very smooth and easy experience! He walked us through our car and showed us a few new things. So easy to work with! Very nice! Randall Nakamura did my paperwork in record time! No pressure during that part which is a huge plus. Purchased an X5 completely loaded and what a joy to drive and ride in! Best car we have every owned. They had a car in stock that met my criteria; went in for a drive and trade-in eval; closed the deal quickly. Super accommodating and easy to work with! Highly recommend BMW ...

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Google Oct 3, 2022

Very smooth experience in BMW Seattle. I purchased BMW X3 from this showroom.Thank you Karl, Racheal and Kalvin. Complete support was provided at each and every step. Minute details about all features in car was explained diligently. All paper work was handled quickly and with utmost care. Overall very professional and hassle free experience.

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Google Oct 3, 2022

Karl is very knowledgeable about BMWs and he went above and beyond to make my car purchase a great experience.

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DealerRater Sep 30, 2022

Excellent service. Benson was a pleasure to work with, no pressure sales and kept me updated throughout my order and delivery process.

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Google Sep 29, 2022

Incredible experience from start to finish. Thank you Karl!

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Cars Sep 27, 2022

The salesman was very patient, understanding of our wants and what we were for. He was not pushy. We felt completely comfortable throughout the process. Robert Gerth is a very nice person and a calm and positive demeanor. Plus the car is amazing.

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Google Sep 27, 2022

Best Vehicle purchase experience I've ever had. Top-notch from the first interaction. My salesmen was Benson Yim. I live several hours from the dealership, so most of my interaction was on the phone via text. When I asked for videos of the vehicle I was interested in, I received them promptly. When I had questions about the videos, they answered all of my questions without ever making me feel like I was a hassle. When I arrived at the dealership, I was helped and showed the vehicle, and treated with respect. Being a woman, sometimes that doesn’t happen. ...

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Cars Sep 26, 2022

BMW Seattle team is awesome. Couldn't have asked for a better service. I worked with Zach Vongprachanh - he helped me with ordering my new BMW and was helping me throughout the entire process until I got my beautiful new car delivered. He is very professional, kept answering all my questions and I had A LOT of them during ordering, production and delivery stages. Everything was so smooth and seamless, he spent with me pretty much half a day when I was picking my car and went through every little detail including helping me setting MyBMW app and digital ...

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DealerRater Sep 26, 2022

BMW Seattle team is awesome. Couldn't have asked for a better service. I worked with Zach V. - he helped me with ordering my new BMW and was helping me throughout the entire process until I got my beautiful new car delivered. He is very professional, kept answering all my questions and I had A LOT of them during ordering, production and delivery stages. Everything was so smooth and seamless, he spent with me pretty much half a day when I was picking my car and went through every little detail including helping me setting MyBMW app and digital ...

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DealerRater Sep 26, 2022

Most accessible dealership to work with I've ever experienced. Top-notch from the first interaction. I live several hours from the dealership, so most of my interaction was on the phone via text. When I asked for videos of the vehicle I was interested in, I received them promptly. When I had questions about the videos, they answered all of my questions without ever making me feel like I was a hassle. When I arrived at the dealership, I was helped and showed the vehicle, and treated with respect. Being a woman, sometimes that doesn’t happen. From start to ...

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Google Sep 24, 2022

Best buying a car experience! Friendly staff and great customer service! I felt very supported throughout the whole process, and all my questions were answered. I walked out feeling very confident and happy. Patrick Walker is an amazing salesman!

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DealerRater Sep 22, 2022

Benson Yim was top-notch in helping us turn our leased car in and secure another vehicle in this very competitive vehicle market. We're new to Seattle from California so this is a brand new BMW relationship for us. After looking online to see if there was an x3 black exterior with black interior in stock I called BMW Seattle on a Friday at 5 pm and Benson Yim jumped right on it - found the vehicle, sent photos and then the next morning, Saturday at 9 am, we met with him, filled out the paperwork and secured the exact BMW that ...

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Google Sep 21, 2022

Great experience buying our X5 45e from Karl. Kept us informed throughout the process (preorder through delivery), and made the experience so easy. Definitely would recommend Karl, and BMW Seattle as a whole, if you are in the market for a new luxury car.

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DealerRater Sep 21, 2022

Benson is extremely helpful and knowledgeable. He is very patient with us. He suggested very useful package to us and even shared with us that a new version of BMW is coming up soon. So finally we end up getting the 2023 BMW X7 in an very efficient way. So I really recommend Benson and we had a great buying experience with him!

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Google Sep 20, 2022

2nd new car purchase through BMW Seattle! Great experience working with Karl! Highly recommend both BMW Seattle and Karl!

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Cars Sep 19, 2022

My BMW Seattle service advisor, Dean Faciane, was congenial, knowlegeable, thorough, and accommodating. I experienced excellent mechanical workmanship, using original BMW parts. I would recommend Seattle BMW for service on your classic BMW or your new vehicle. Customer satisfaction is guaranteed.

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Google Sep 18, 2022

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DealerRater Sep 16, 2022

Wonderful experience. Benson Yim was fabulous to work with on the purchase. No pressure experience, helpful, honest and just great experience.

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Cars Sep 16, 2022

Everyone was super friendly and helpful. Additionally the waiting area in the service department is very comfortable and was easy to work from while waiting for my car to be serviced.

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Google Sep 16, 2022

This is our second time back to BMW of Seattle and GD they know what they are doing. They are so dialed and professional — it's difficult to go anywhere else. Benson the Benevolent (my nickname, not his) helped us this go around with our purchase of an X1 to replace our X5 and it was flawless, stress-free, and genuine from the start. He was insanely helpful, responsive, and kind — things that feel hard to come by in the used car sales industry. Honestly, it's hard to find any industry where people seem to care about developing trust with ...

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Google Sep 13, 2022

Excellent sales service. Calm, not pushy, patient, no hidden costs. Sales crew is knowledgeable and able to provide not-so-trivial solutions for individual needs. Karl was really passionate about my M5 order and followed through delivery, which took almost a year from the first visit, due to manufacturing schedules. Karl also showed me new cool features and made sure I'm able to use those. So far, best dealership I've been to in the last 2 years.

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Cars Sep 13, 2022

Was good Experience overall. My service advisor was very helpful and helped explain the entire process start to finish. Thanks very much for your time and excellent work.

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DealerRater Sep 12, 2022

Benson helped me to find an allocation for the new X5 45e (which is the hottest model in the market) pretty quickly and he was able to provide a good price for my trade-in vehicle. The whole car buying experience and trade-in experience are smooth and quick. He is professional and helpful. It is a great experience to work with him.

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Cars Sep 9, 2022

The dealership has been great. All experiences have been very professional and satisfactory. I would definitely recommend BMW of Seattle for sales and service

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DealerRater Sep 9, 2022

BMW Seattle and Benson in particular, really made this the best car buying experience! Benson was extremely helpful, communicative and went above and beyond to get us our first BMW. He made the experience pleasurable and low stress compared to other dealers we went to that were overly pushy. Thanks to Benson and the BMW team for a great experience!

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Cars Sep 8, 2022

Very good communication between the service representatives and myself at all times. Courtesy car was an unexpected but welcome addition to the service visit.

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Cars Sep 6, 2022

Very nice interaction with everyone. Had a great overall experience. Facility is well designed to help with the flow of customers to provide great service throughout.

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DealerRater Sep 2, 2022

I found my car online, flew in and got picked up at the airport by my salesman in his day off. My car was ready and the process was smooth.

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Cars Sep 2, 2022

The timeliness and professionalism of Trevor Maehl. The video walk around from the tech was impressive. I look forward to my next appointment.

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Google Sep 1, 2022

Josh is very helpful at Seattle BMW.

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Google Sep 1, 2022

Fantastic shopping experience at BMW Seattle with Karl where I got my 22’ i4. Karl was always responsive to all my enquiries and took the stress out of getting a new car.

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Cars Aug 31, 2022

The Courtesy car was nice and convenient during my 2 week repair time, otherwise I would not be able to do anything.

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Google Aug 27, 2022

Amazing and near flawless car buying experience! Benson was super nice and helpful with the process of finding and buying my dream car X3! He was very prompt, patient, and understanding with all questions I had, from X3, walk around and test drive to the final purchase process. He didn't pressure me to buy the car I wasn't interested in. I really enjoyed my car buying experience with Benson and the BMW Seattle team. Highly recommended!!

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Google Aug 24, 2022

Friendliness, honesty, and helpfulness. My service advisor always treated me like a VIP friend, and always gave honest advice on how to address issues with my car. Very clean lobby, and good coffee as well. My wife and I have been going to BMW of Seattle to service our cars for the past seven years.

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Cars Aug 24, 2022

Friendliness, honesty, and helpfulness. My service advisor always treated me like a VIP friend, and always gave honest advice on how to address issues with my car. Very clean lobby, and good coffee as well.

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DealerRater Aug 24, 2022

Out of state buyer - had a fantastic experience back in 2020 and again back in June. Both people on the sales team Joy and Ian were great to work with and helped me get into my dream car. I appreciated everyone in the finance department as well, they got me in and out in a timely manner. I will definitely go back to BMW Seattle for my 3rd new BMW in a few years.

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Cars Aug 22, 2022

Good experience with dropping off car. Nice waiting area since I wait for my car. Service advisors nice. Nice to get video from tech.

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DealerRater Aug 22, 2022

Robert G and the entire team were great! I couldn't be happier with my new i4.

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DealerRater Aug 21, 2022

Superb service, super friendly, and made my car buying experience not only pleasant but fun! I am a repeat customer and will be a customer for life!

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Google Aug 20, 2022

We just wanted to give a huge thank you to Robert Gerth and Benson Yim for helping us out with the purchase of our 2022 BMW X5! Not only was this was our first time purchasing a BMW, it was also our first time purchasing a vehicle without seeing it! Both Robert and Benson were very knowledgeable, patient, attentive, responsive and supportive throughout the whole buying process. And when we picked up the car, Robert took time to walk us through all the features of the car and to be sure we were properly set up. We also want to give ...

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Google Aug 20, 2022

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DealerRater Aug 20, 2022

I recently purchased a 2022 BMW I4 from BMW Seattle with Joy Laydbak as my salesperson. She helped me to custom build the car from scratch, which was a first for me, and even helped me with a customization that couldn't be completed on the website. I'm absolutely thrilled with my new car and can't thank her and the team at the dealership enough for helping me to get me what I wanted! Thank you!!!

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Cars Aug 20, 2022

Literally every employee we interacted with far exceeded our expectations for service excellence. They went out of their way to ensure that our lease buy-out was handled perfectly. Couldn't be better done.

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Cars Aug 18, 2022

Trevor was awesome and took care of the problem at no charge. He kept us updated on the status and was extremely courteous

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DealerRater Aug 17, 2022

We have purchased 2 BMW's now from BMW Seattle. We have worked with Benson Yim on both our purchases. I must say that Benson was a real pleasure to work with. Never before have we had such a great experience purchasing vehicles. Benson is very professional and very knowledgeable with the cars that he sells. I would highly recommend Benson to any of my friends. Benson is the greatest. Mark K.

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Cars Aug 17, 2022

Service representatives are always honest, efficient and friendly! I love receiving a video and explanation of findings before they do the work, giving you the opportunity to decide what you want fixed. Pricey, but what else would you expect (smiley face)

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Cars Aug 17, 2022

Great service with Josh Logan. Work on my car was good as well. Check in and out was very easy.

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Google Aug 16, 2022

We had an excellent buying experience. All departments seemed most helpful and professional. Yim Benson sold us our car and was most helpful and patient.

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DealerRater Aug 16, 2022

Excellent experience purchasing a used i3. Joy (our salesperson) did an amazing job making sure everything was handled smoothly and fairly. We will be back.

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Cars Aug 15, 2022

Benson Yim was friendly, attentive, listened to my questions, and was very timely in his responses when texted. The dealership was very clean and treated us professionally.

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Google Aug 14, 2022

I had an excellent car buying experience at BMW Seattle thanks to Benson Yim and Rachel O'Sullivan (Finance Manager). My first car purchase attempt did not work out due to delays in securing my trade-in's title (outside our control). However, Benson kept in touch. When a new 2022 X3 that matched our specifications became available, Benson contacted me and I went straight to the dealership. All the paperwork went smoothly and I drove home with a brand new X3. I highly recommend working with Benson Yim and Rachel O'Sullivan!

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Google Aug 13, 2022

We had a great experience with Karl when purchasing our car. Top notch customer service through the entire process!

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Google Aug 13, 2022

Went in to buy a used BMW, waited a little longer than I wanted to for it all to not turn out. HOWEVER, Joy was great and I recommend her 110%. She will take care of you. The process was fun and enjoyed getting to know the brand again.

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Google Aug 9, 2022

Brandon really knows how to take care of clients, and more importantly - how to talk to people. Helped me with every single question and concern I had regarding my M4. Service really doesn't get better than this

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Cars Aug 9, 2022

Service manager ensured that I received the highest level of custom care and suggested that I also get chip repair with my full car detail. Car looks great.

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Google Aug 6, 2022

We gotta highlight Caden’s amazing service. Go see him. Also, Andy took great care of us in finance. Thank you all. You have lifelong customers now. Ryan & Arturo

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Google Aug 6, 2022

I just purchased a 2022 BMW 530e Xdrive from BMW Seattle. I had such a wonderful experience with the dealership as everything was done with so ease. Hats off to Benson who took care of everything and kept us informed in every step of delivery. Benson explained features of the car in a very meticulous way. Always up front with any concerns and production status. Any delays impacted by shortages were explained well and put me at ease. Dealership Manager, Cameron and Finance Manager Randall made sure that there was no hassle and helped me lock in the price prior to ...

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Cars Aug 3, 2022

Adam and Caden were great partners. Adam was able to get me into the i4 M50, and Caden did a great job keeping me informed along the way thru purchase.

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Cars Aug 3, 2022

Alvaro was professional and thorough. Service was quickly and correctly performed, at very reasonable cost. Even the espresso is excellent.

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Cars Aug 3, 2022

Great attention, promptitude and clear communication. We have enjoyed a seamless buying experience and are very happy with the car purchased. Superb facility, easily accessible.

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Google Aug 2, 2022

Smooth, easy, professional.

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DealerRater Aug 2, 2022

Smooth, easy, professional. They were helpful and knowledgeable, and I got exactly the car I wanted.

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Cars Jul 30, 2022

Good selection of cars (we purchased a gently used car in immaculate condition.) We experienced intelligent and responsive staff on the day of the sale and processing which made a smooth and welcoming experience.

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Google Jul 29, 2022

This was the most incredible experience I've ever had at a dealership or in any retail business. Benson Yim is the best. I purchased a pre-owned Acura MDX but was treated like a BMW buyer. I saw the car online and drove up from Tacoma on short notice. Karl was able to show us the car despite his busy schedule. Karl was friendly and transparent. There were no hidden markups; the purchase price was the same as what was online. It was very straightforward with a no-pressure approach. Given the circumstances, Benson took the initiative to complete our application ...

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Google Jul 29, 2022

This is the fourth car that we’ve purchased from Lithia Seattle. Why? - credible and objective advice from the the sales specialist every time; - competent, patient and seamless support from both the sales and the leasing specialists (Michael and Staci) - dependable vehicle maintenance care after purchase since 2002. Special call-out on this last purchase: Michael Albright came on his day off to help us finalize the purchase and even through the first three cars on our list sold literally while we Were standing in the lobby, he persevered and found an option that had not been even listed ...

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Cars Jul 29, 2022

This is the fourth car we’ve purchased from Lithia Seattle. Why? - credible and objective advice from the sales specialist - competent, patient and seamless support from both the sales and the leasing specialists - dependable vehicle maintenance care after purchase since 2002. Special call-out: Michael Albright came on his day off to help us finalize the purchase and even through the first three cars on our list sold literally while we Were standing in the lobby, he persevered and found an option that had not been even listed on your website yet that worked. He remained calm, unhurried and ...

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Google Jul 28, 2022

First class buying experience. From preorder to delivery, Benson Yim provided top notch service. Everyone we encountered at BMW Seattle was friendly and helpful. Highly recommended.


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